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Request Return or Exchange

Request Return or Exchange by filling out the form above. You will require your invoice and the email with which you booked your order.

Receive RMA

Once your return or exchange request is received, our team will send you a Return Merchandise Authorization Number. Without RMA #, no requests will be processed.

Return Products 

Send back product with all its original packing to the return address sent to you along with the RMA instructions. Do not send it to head office as it will delay the process.


Once B.LAB receives the product at its warehouse, our team will quickly initiate the refund or ship out replacement, whichever is allowed as our returns/exchange policy.

I have not received any confirmation emails?

Check your spam box. Sometimes, email notifications will end up in your spam or junk folder. Add "" to your contact/white list so you can see these emails.

How do I track my return/exchange status?

Simply log back here or we will be sending you regular email updates on your return/exchange.

How long does it take for the return/exchange?

It may take upto 15 days for returns and exchanges to be completed once we receive the defective product.

Can I get damages exchanged after 15 days?

If the system doesn't allow you to log a refund/exchange request, simply send us an email at We will do our best to resolve your issue.