All valid orders will be shipped in 24-48 business hours after verified. No dispatches on Sundays. You will receive an email with Air Way Bill (AWB) bill number once your order is picked up by the courier from our warehouse. Please note, no courier pick ups on Sundays.
Once the product reaches the nearest hub, it will be shown as "Reached Destination" on the online tracking report. You'll not receive a message at this time.
You will receive a SMS or email from the courier company once the product is scheduled for delivery to your address. For COD orders, please keep the cash ready. 3 delivery attempts will be made.
Check your spam box. Sometimes, email notifications will end up in your spam or junk folder. Add "firstname.lastname@example.org" to your contact/white list so you can see these emails.
Once you receive the AWB number, visit this page and put the AWB number in the track order box. It will show you where your package is.
If you have received a delivery failure notice, it means that courier attempted a delivery to your door and either you or no one else was there to accept delivery or the address was wrong. Sometimes, the courier company may make a mistake and visit the wrong address. It happens. Don't stress. Simply contact us at email@example.com and we will take care of you. :)
RTO or Return to Origin is just a fancy way for the courier company to say we have returned your package to the shipper. If you get a notification with RTO, get in touch with us at "firstname.lastname@example.org".